Privacy Policy

At Smile OneWay DropTaxi, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

Information We Collect

We collect personal information that you voluntarily provide to us when you register, make a booking, or contact us. The types of information we may collect include:

Identity Data: Full name, date of birth, driver's licence number.
Contact Data: Email address, phone number, and postal address.
Booking Data: Pick-up/drop-off locations, rental dates, vehicle preferences, and payment history.
Technical Data: IP address, browser type, device information, and pages visited via cookies and similar technologies.
Usage Data: Information about how you interact with our website and services.

How We Use Your Information

We use the personal information we collect for the following purposes:

To process and manage your vehicle rental bookings.
To verify your identity and driver eligibility.
To send booking confirmations, receipts, and service-related notifications.
To respond to enquiries, complaints, and customer support requests.
To improve our website, services, and user experience through analytics.
To comply with legal obligations, resolve disputes, and enforce our agreements.
To send promotional offers or newsletters where you have opted in to receive them.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us recognise you and remember your preferences.

Essential Cookies: Required for the website to function correctly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Preference Cookies: Remember your settings and preferences for a personalised experience.
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You may control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

Sharing & Disclosure of Data

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our platform (e.g., payment processors, cloud hosting).
Insurance Partners: Where required to process claims or verify coverage.
Legal Authorities: When required by law, court order, or governmental regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

All third-party service providers are contractually required to keep your information confidential and use it only for the agreed purpose.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Booking records are retained for a minimum of 7 years for accounting and legal compliance.
Account data is retained for the duration of your active relationship with Smile OneWay DropTaxi.
Marketing preferences are retained until you unsubscribe or request deletion.
Technical and usage data is typically retained for up to 24 months.

Upon expiry of the retention period, your data will be securely deleted or anonymised.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing of your personal data for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in the section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your browser and our servers.
Secure storage of sensitive data with access limited to authorised personnel only.
Regular security audits and vulnerability assessments of our systems.
Employee training on data protection and information security best practices.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy. For material changes, we will notify you via email or a prominent notice on our website.